SMTP Mail Server Outage

Incident Report for Bottlenose

Resolved

This incident has been resolved.

Posted Dec 19, 2017 - 14:44 EST

Monitoring

We have gained access to the mail server instance and are investigating the status of the mail systems.

Posted Dec 19, 2017 - 14:20 EST

Identified

Our SMTP mail server is not available. We increased its instance type to a more powerful instance in response to heavy load and reports from our customers of slow email. We are not able to reach the mail server instance after reboot.

We are working with the support team of our upstream provider.

Posted Dec 19, 2017 - 13:16 EST