Email system outage

Incident Report for Bottlenose

Resolved

This incident has been resolved.

Posted Oct 04, 2018 - 06:02 EDT

Monitoring

We have restarted all email related services on the affected instances. The CPU load has subsided and now we are seeing normal operation levels. We will continue to monitor the email services.

Posted Oct 03, 2018 - 18:22 EDT

Identified

High CPU load occurred on primary email server instance resulting in server becoming unresponsive and not available for email (SMTP, POP3, IMAP, transnational and marketing emails).

Posted Oct 03, 2018 - 18:17 EDT

Investigating

We are currently investigating this issue.

Posted Oct 03, 2018 - 18:05 EDT

This incident affected: Email (SMTP Email, Transactional Emails, Email Marketing, POP3/IMAP Email).