Mail system response times

Incident Report for Bottlenose

Resolved

This incident has been resolved.

Posted Sep 06, 2019 - 23:31 EDT

Update

The spam emails are coming from Google's mail system. We have blocked all connections from Google's mail system while we investigate. We realize this is a problem as legitimate mail from Google will be blocked while we figure this out. We have opened an abuse report with Google.

Posted Sep 06, 2019 - 18:13 EDT

Identified

We are receiving a tremendous amount of spam addressed to users on our email platform. The large volume of spam is overwhelming our spam filtering systems and creating overall slow response times in all mail systems. We are working at cutting off the spam from its upstream source.

Posted Sep 06, 2019 - 17:19 EDT

Investigating

All mail systems are experiencing degraded service. This includes outbound (SMTP), inbound (POP3, IMAP), and email marketing.

Posted Sep 06, 2019 - 16:57 EDT

This incident affected: Email (SMTP Email, Transactional Emails, Email Marketing, POP3/IMAP Email).