Platform 2 Major website outage

Incident Report for Bottlenose

Resolved

This incident has been resolved.

Posted Oct 18, 2018 - 10:36 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2018 - 10:29 EDT

Identified

A spike in server load is causing platform 2 sites to be unresponsive. We are deploying more server resources while we investigate.

Posted Oct 18, 2018 - 10:27 EDT

Update

We are continuing to investigate this issue.

Posted Oct 18, 2018 - 10:25 EDT

Update

We are continuing to investigate this issue.

Posted Oct 18, 2018 - 10:23 EDT

Investigating

We are currently investigating the issue.

Posted Oct 18, 2018 - 10:22 EDT

This incident affected: Platform 1 (Websites, Management Portal, Site Search) and Platform 2 (Websites, Site Search, API, Admin Dashboard).