Platform 2 Major website outage

Incident Report for Bottlenose

Resolved

This incident has been resolved.
Posted Oct 18, 2018 - 10:36 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 18, 2018 - 10:29 EDT

Identified

A spike in server load is causing platform 2 sites to be unresponsive. We are deploying more server resources while we investigate.
Posted Oct 18, 2018 - 10:27 EDT

Update

We are continuing to investigate this issue.
Posted Oct 18, 2018 - 10:25 EDT

Update

We are continuing to investigate this issue.
Posted Oct 18, 2018 - 10:23 EDT

Investigating

We are currently investigating the issue.
Posted Oct 18, 2018 - 10:22 EDT
This incident affected: eCommerce (Homepage, Site Search, API, Admin Dashboard) and Management Portal.
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