Web site outage

Incident Report for Bottlenose

Resolved

We have not seen any issues during the last 30 minutes. We are still waiting on an update from the AWS engineering team.

Posted May 14, 2021 - 10:52 EDT

Monitoring

The issue seems to be clearing up. We are awaiting confirmation from the AWS engineering team that the issue has been resolved.

Posted May 14, 2021 - 10:24 EDT

Identified

Web site load balancers are showing degraded performance and outages. Amazon Web Services (AWS) is aware of the issues and is investigating. We are working with the AWS support engineers towards a resolution.

Posted May 14, 2021 - 10:11 EDT

This incident affected: eCommerce (Homepage, Site Search, API, Admin Dashboard) and Management Portal, Site Search.