Inbound Email Server Outage

Incident Report for Bottlenose

Resolved

This incident has been resolved.

Posted Jul 21, 2021 - 17:55 EDT

Monitoring

We have restored the configuration for the POP3/IMAP mail servers. Customers should be able to receive emails now. We believe no email was lost during the outage. Please close and reopen your email clients before checking for email. There may be a delay while your email messages get synchronized with your client.

Posted Jul 21, 2021 - 16:12 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 21, 2021 - 13:19 EDT

Identified

A configuration issue is preventing the inbound email service from functioning. All POP3 and IMAP email services are down. Emails are being received and added to user's inboxes. As soon as the issue is resolved users will have access to all of their email messages. We are working to correct the issue.

Posted Jul 21, 2021 - 13:03 EDT

This incident affected: Email (POP3/IMAP Email).